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Rodney Garner

Rodney Garner, a DefenderInsignts.com writer, brings over a decade of expertise in Technical and Software Support. He's skilled in VoIP, Systems Administration, IT, and Educational Technology. Beyond tech, Rodney serves as an educator and mentor.

Posts by Rodney Garner

How AI Is Changing the World of Non-Fixed VoIP and How to Get Ahead

AI is changing the future of VoIP by making call routing smarter, improving voice quality in different network situations, and offering customized exp…

Vonage Alternatives: 5 Best Similar Companies and Services

When managing a compact operation, you need to have a flexible tool to ensure seamless interactions with your customers, clients, and teams.

WiFi Calling Explained: Benefits, Drawbacks, and Key Features

We've all been in that frustrating situation where an important business call drops due to poor reception. Since I switched to WiFi calling, every con…

Omnichannel vs. Multichannel Contact Center: Which Is Best for Your Business?

Struggling to choose between omnichannel and multichannel for your contact center? The right model can take your customer service from frustrating to…

Grasshopper Alternatives: 5 Similar VoIP Providers & Services to Try in 2025

Recently, I explored the VoIP landscape, seeking alternatives to Grasshopper's budget-friendly phone system. I've seen how the industry pushes boundar…

Fixed vs. Non-Fixed VoIP: Choose the Best Option for Your Business

Effective communication tools are vital to the success of any business, and VoIP has become the go-to option for streamlining these processes.